Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Jupiter Cosmetics. Your access to and use of all content on this website is provided subject to the following terms and conditions. The information is intended for residents of Australia only. We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.

Our Website Services

1. We reserve the right to prevent you from using this website at any time if you breach these terms and conditions.
2. Our information is intended to be used by registered users within Australia only.

Site Access

3. When you visit our website, we give you a limited licence to access and use our information for personal use.
4. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
5. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
6. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.

Hyperlinks

7. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
8. Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights

9. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
10. All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
11. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
12. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.

Disclaimers

13. The information we provide on this website is of a general nature only. We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances we give no warranty and accept no liability should you use the information without obtaining independent advice.
14. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.
15. To the extent permitted by law, any condition or warranty which would otherwise be implied in these terms and conditions is excluded.
16. We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
17. From time to time we may host third-party content on our website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.

Limitation of Liability

18. To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.

Indemnity

19. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Jurisdiction

20. These terms and conditions are to be governed by and construed in accordance with the laws of NSW and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in NSW and you agree to submit to the jurisdiction of those Courts.
21. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

WEBSITE PRIVACY POLICY

22. We undertake to take all due care with any information including Comments that you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
23. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

 

REFUND & SHIPPING POLICY

DELIVERY LOCATIONS

Enhance Your Natural Beauty Pty Ltd trading as Jupiter Cosmetics makes deliveries Australia wide.

Delivery can be made by Australia Post to general mail and PO Boxes.

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

If you choose to have your order left if you are not at home, this responsibility is yours. Please do not hesitate to contact us immediately to discuss any issues with your order. Delivery is between Monday and Friday unless Australia Post or other method of delivery decides to extend to weekend delivery.

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived after dispatch, please contact our customer service department for assistance of tracking at admin@jupitercosmetics.com.au

DELIVERY TIMES

Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP, if there are delays our staff will get in touch with you as soon as is practicable. Once your order has been dispatched, delivery time will be subject to the delivery service, generally within 2-7 days.

IMPORTANT: Please check that all items you receive are what you have ordered. If you have received an incorrect item DO NOT OPEN IT. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 5 days of delivery and do not throw it away as we will require proof that the item has been damaged (please send images via e-mail to us of the damaged item and call asap to organise replacement).

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

• Free delivery (Australia wide) for orders over $100

• Orders under $100 are sent at a standard postage as calculated at checkout

REFUNDS AND RETURNS

Only items purchased on the Jupitercosmetics.com.au can be returned via post for refund or exchange, refund is only offered as per the Australian Competition and consumer commission’s policies. Items purchased in a physical clinic must be returned to their original point of purchase.

We do not exchange or refund items for change of mind, refunds or exchange may be given if the service or product has a major problem and we are unable to correct this.

Should you make an error when ordering online please contact your local Jupiter Cosmetics and we will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with care and consideration of safety.  But in the circumstance of your order arriving in a damaged state or error of goods received contact Jupiter Cosmetics immediately to discuss replacement of goods.

Sometimes a non-refundable deposit may be taken to secure your appointment. These are to secure the Practitioners/Nurses time and the products for your appointment. This is non-refundable for change of mind but may be redeemed for another service. Nonattendance to your appointment will result in loss of your deposit.

DEPOSITS

A non-refundable deposit may be taken for you appointment or treatment. This deposit will be redeemed for your treatment on the day. Please note nonattendance or late cancellation within 24 hours’ notice will result in your deposit being forfeit.

The following clients must pay a $50 deposit before a booking is confirmed;

• Cancelled at least 2 times with less than 24 hour warning

• Late attendees

• Non attendance x 1

Cancellations

Cancellation of your appointment must be completed within 24 hours of your appointment time. A cancellation or late fee may be applied to your appointment and the deposit for your appointment remains non-refundable. Repeated No shows, cancellations or late appearances may result in compulsory non-refundable deposits or the discontinuation of use of our services.

Clients who attend late to their appointment may not be able to proceed with treatment and may be required to pay a late fee and reschedule their appointment times.

Complaint Policy

Purpose:

The purpose of Jupiter Cosmetics’ complaints policy is to establish a transparent approach to handling all negative feedback and complaints to ensure complaints are resolved promptly and fairly.

Sometimes things go wrong, and we aim to establish a safe and welcome environment where our patients feel comfortable and know how to submit feedback.

All complaints and feedback are met with understanding and will be taken seriously, investigating the issue, ensuring fairness, ultimately resolving the complaint made.

Feed back and complaints are welcomed to ensure we deliver the highest standard of care, and this gives us the opportunity to review our delivery of services and procedures.

 

Who can make a complaint?

Any person who has been affected directly by an action or omission arising from any interaction with our clinic.

 

How to make a complaint?

Complaints may be made via telephone, email or in person; these can be verbal or in written form.

All correspondence from incidents and complaints will be kept in the client file.

A written record of the complaint will be kept, describing the issues for investigation. We implore the person raising a complaint to please provide as much detail as possible including the following.

• Date, time and location of incident
• Events of incident in detail
• Any persons/staff members involved in the incident.
• Contact details of the complainant so we can include in resolution.

 

 

Complaints Process

When a complaint is received it is placed into treatment or non-medical categories. Non-Medical categories will be resolved by management, treatment categories will be resolved with the supervising practitioner or medical directors.

The complainant will be contacted to provide further information and clarify the events on the day, including any misunderstandings or other contributing factors. This also allows us to determine a way in which we can resolve this complaint that satisfies the complainants expectation and provides a fair and equitable outcome for all persons involved.

The complainant will be advised of the outcome of the complaint and ways in which we aim to avoid this situation in the future.

 

Unsuccessful Resolution

If we are unable to resolve a complaint through discussion, mediation and resolution processes or the complainant is dissatisfied with the complaint resolution they may escalate their complaint further to the ACCC, Health and Disability Services Complaints Office, the Radiation Council of WA or AHPRA, depending on the nature of the complaint.

We are happy to help you proceed with this in the unfortunate event we are unable to assist.

 

Learning and Reflection

We aim to learn and grow from all experiences positive and negative, every situation we encounter gives us the ability to make improvements to ensure that every person receives appropriate, safe, and reliable care.

Your complaint or feedback may provide recommendations that help us improve our service delivery and ensure that we are able to serve you and others with the highest standard of care.

 

Responsibilities

Non-Medical Complaints or feedback – our management team will assist.

 

Treatment related complaints – The supervising Practitioner will review the complaint report to the Directors – Dr Michael Gendy and Katie McLaren Nurse Practitioner.